It’s true: as a technician, you can be your company’s best salesperson. You don’t have to use slick sales tactics, but can rely on good old-fashioned trust, expertise, and confidence in your work.
Knowledge sharing goes digital
You’ve reassured your customer and fixed their problem. Thanks to years of expertise, you know what can be done smarter to get the job done better. Add that to the customer sales file! The info can be used again when you or your co-workers next approach the customer.